Frequently asked questions
- How much does it cost?
- Nothing during the Liverpool pilot — no card, no catch. When paid plans arrive, pilot venues keep their club, members and history, get Founding Venue pricing, and every feature suggestion we ship knocks 5% off your future subscription (up to 50%). If you work with more than one venue, you choose which venue gets the credit when you submit the idea.
- We're not a pub. Can we still use it?
- Yes — the name's just catchy. Cafés, bakeries, taprooms, bars, or anywhere runners can gather and stay for something afterwards. A 7am bakery run works exactly like a Wednesday-night pub social.
- Do runners need to install an app?
- No. Everything is in the browser. Runners join with an email address and a six-digit code — there are no passwords anywhere in the product, for anyone.
- What counts as attendance?
- A QR scan at the run, verified and timestamped. You can choose one scan at the start, or scan-out-and-back-in — where scanning back in is what earns the reward.
- How do rewards avoid being gamed?
- Rewards only trigger on verified check-ins, vouchers are single-use QR codes redeemed by your staff, and owners or managers can reverse a mistaken redemption. Every step is audited.
- Can my staff use it without my login?
- Yes — invite managers, run leaders and bar staff from Settings. Each gets their own sign-in with only the access their role needs. Staff can redeem vouchers and record check-ins; only you can change ownership.
- Can one account manage several venues?
- Yes. Add each venue yourself from the venue picker or Settings — it goes through the same quick-start and gets its own club, members and team. If your email has access to more than one venue, the management header shows the venue you are acting for and a switch link. Dashboards, runs, settings, rewards, teams and exports then stay scoped to that selected venue; single-venue accounts keep the same experience without an extra picker.
- What if a runner's phone dies at check-in?
- Any venue team member can record the check-in manually from the attendance page. Corrections are marked, audited, and earn rewards exactly like a scan.
- Who can join a club?
- Adults — clubs are 18+ during the pilot. Every pace is welcome, and your club page states distance, pace and beginner-friendliness up front so nobody's surprised.
- Can we get help finding someone to lead our club?
- Yes — clubs can start leaderless (the venue hosts, we do the admin), and plenty do. When you're ready for a front-of-house, tick 'We'd like help finding a run leader or influencer' in Settings (or during setup) and your club is listed on the lead-a-club page, where coaches, influencers and keen runners register. We make the introduction and you decide — your contact details are never shown publicly. Once invited, your leader lands in a short onboarding and sets up a public profile — name, bio and socials — that fronts your club page; you can hide any leader from your page, and they can unpublish themselves any time.
- Can runners follow our venue or run leaders on Instagram?
- Yes. Add the venue's @username in Settings, and leaders or influencers add theirs to their own public profiles. The club page shows separate follow links for the venue and each visible leader; clearing an account or unpublishing a leader removes its link.
- Can runners see where the run goes?
- Yes — build a route library with descriptions, distances and links to Strava, Komoot or anywhere else (public links only). Attach one route or several to a run; with several, runners pick theirs when they RSVP, and public routes appear on your club page.
- Can we email our members?
- Members choose — two separate opt-ins at joining or any time after: run updates, and venue news beyond running. Both are off by default. Opted-in members receive a reminder roughly a day before each run and can stop those reminders in one tap. CornerMile retries temporary delivery failures automatically. Separately, runners who RSVP'd to a run are notified if it is cancelled or materially changed — that's a service notice tied to their RSVP, not marketing, so it doesn't need the opt-in.
- What happens to our data if we leave?
- Deleting your venue removes it from public and management use immediately. A recovery snapshot is kept for 30 days in case you change your mind, then everything is permanently purged — including member personal data.
- We're outside Liverpool. When can we join?
- The pilot is deliberately local (L postcodes) so we can support venues hands-on. Wider areas open after the pilot — the roadmap has the phases. Join the launch list at cornermile.co.uk/launch-list and we'll email you when we reach your area.
- Is this a safety or coaching service?
- No. CornerMile verifies attendance and runs rewards; venues run their clubs. We provide safeguarding tools — a report-a-concern link on every club page that reaches the venue AND CornerMile, optional member emergency contacts visible to run leaders only around the run, and run-leader guidance — but the run itself is the venue's, with their own insurance and judgement.
Something we haven't answered? Get in touch through any club page — during the pilot you're talking directly to the people building it.